Cancellation Policy

Clients who cancel or reschedule and appointment must do so 48 hours in advance. Multiple services and packages must be cancelled at least 72 hours in advance, or the deposit will be forfeited, credit cards will be charged if the appointment is not cancelled within the required time. Clients using a gift certificate must also cancel within the time required or the gift certificate will be voided.

Gratuity

It is customary to pay between 15-20% gratuity for your spa services. However, this is at your discretion. Please pay your gratuity directly to your therapist.

Health

All clients are required to complete a health questionnaire so that your services will be customized to your needs. There are contraindications for certain conditions. Please tell your therapist if you are pregnant, have high blood pressure, or diabetes.

Reservation

We suggest making all service reservations at least two weeks in advance (four weeks for packages, multiple services and groups). A 50% deposit is required when making appointments for multiple services, packages and groups. A credit card number, gift certificate number or deposit is required to book all spa appointments.

Check In

Please check in at the reception desk at least 15 minutes prior to your scheduled appointment. If you arrive late for your appointment, your service time be adjusted accordingly.

Age Requirement

The spa is an adult-oriented atmosphere. Clients must be 18 years old to receive body services. We do provide teen facials for clients 13 years of age and up. Please do not bring young children when you come to receive services, as they are not allowed in the spa area and cannot be left unattended.

NO REFUNDS. ALL SALES ARE FINAL.